Agile software development is a group of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Agile methodologies have spread into other disciplines, such...
A measure of the degree to which a service or business process has been effected by an incident or problem (e.g., the impact on the organization in terms of the number of services, users, or potential financial loss). #BusinessAlignment #ITSM #BusinessContinuity #DesktopSupport ...
Standalone systems or components of IT service management software which allow support teams and/or administrators to remotely view and/or reconfigure computers or other configuration items on a network. RMM can be used to deploy security patches, update software, and monitor software licensing...
The process of creating or altering software systems and the models and methodologies that people use to develop these systems. #Framework #Methodology #ReleaseManagement #ConfigurationManagement
All of the new, modified, or existing software configuration items that are made available for use at any given time. #ConfigurationManagement #ReleaseManagement #ITSM
A secure software library where all versions of software CI's that have been accepted from the developer or supplier are held in their definitive, quality-controlled form. By necessity, this logical library may have to occupy one or more physical locations. #ConfigurationManagement ...
One or more locations in which the definitive and approved versions of all software CIs are securely stored. The DSL may also contain associated CIs, such as licenses and documentation. The DSL is a single logical storage area, even if there are multiple locations. All software in the DSL is...
The process responsible for planning, scheduling, and controlling the movement of release to test and live environments. The primary objective of release management is to ensure that the integrity of the live environment is protected and that the correct components are released. #ITIL ...
Core IT service management processes that have an operational focus, including incident management , problem management , configuration management , change management , and release management. Service support also includes the service desk . #ChangeManagement #IncidentManagement ...
The initial steps of risk management ; involves analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats. #ITSM #ReleaseManagement #SecurityManagement #RiskManagement #BusinessContinuity ...